Fair Terms, Backed by Trust
At Butterfly Consulting LLC, we stand behind the quality of our work. Our transparent refund and cancellation policies protect your investment and reflect our commitment to your success—because when you win, we win.
No hidden clauses. No surprises. Just straightforward terms that respect your business and your peace of mind.
Refund Policy
At Butterfly Consulting, we stand behind the quality of our consulting services. This policy outlines the conditions, timeline, and process for refunds to ensure transparency and protect your investment.
Eligible Services
Refunds apply to all consulting services provided by Butterfly Consulting, including business consulting, tourism consulting, educational consulting, and digital business solutions.
- • Initial consultation sessions
- • Ongoing advisory engagements
- • Strategy and planning services
- • Custom consulting projects
Refund Timeline
Refund requests must be submitted within 30 days of service completion. This timeframe allows us to fairly evaluate service quality and address any concerns.
- • Requests within 30 days: Eligible for full or partial refund
- • Requests after 30 days: Not eligible
- • Processing time: 5-10 business days after approval
How to Request a Refund
Contact us within 30 days of service completion
Reach out via phone at (551) 322-2230 or email info@alharethintl.com
Provide details about your refund request
Include the service date, engagement type, and reason for the refund request. Be as specific as possible so we can understand your concern.
We'll review and respond within 5 business days
Our team will evaluate your request fairly and communicate our decision, including any refund amount approved.
Receive your refund
Approved refunds are processed to your original payment method within 5-10 business days.
Refund Types
Full Refund
A 100% refund of fees paid is issued when:
- ✓ Service was not delivered as agreed
- ✓ Service quality fell significantly below professional standards
- ✓ Client satisfaction was not achieved despite good-faith efforts
Partial Refund
A partial refund (typically 50%) may be issued when:
- ✓ Significant work was completed but expectations weren't fully met
- ✓ Client circumstances changed mid-engagement
- ✓ Service was partially delivered or only partially useful
Conditions & Exceptions
Services Not Eligible for Refund:
- — Services completed to professional standards, even if results didn't meet client expectations or business outcomes
- — Advice or recommendations that were followed but didn't produce desired outcomes (consulting involves risk)
- — Services requested but not used by the client
Important Notes:
- — Refunds are based on service quality and delivery, not on business results or ROI
- — Requests must be made in good faith and include clear documentation of the issue
- — Butterfly Consulting reserves the right to discuss concerns before processing refunds
Our Commitment to You
We're committed to delivering professional, high-quality consulting services. If you're not satisfied with our work, we want to make it right. This refund policy exists to protect your investment and give you confidence in choosing Butterfly Consulting as your trusted advisor. We believe in transparent, fair business practices—and this policy reflects that commitment.
Questions About Our Refund Policy?
We're happy to clarify any part of this policy. Reach out to us directly—we're here to help and ensure you feel confident working with Butterfly Consulting.
Cancellation Policy
We understand that business needs change. This policy explains how you can cancel ongoing or scheduled consulting engagements with Butterfly Consulting, what notice we require, and how fees are handled.
Notice Period Required
To cancel an active consulting engagement, please provide at least 14 days' written notice via email to info@alharethintl.com or by calling (551) 322-2230.
Shorter notice periods may be accommodated on a case-by-case basis, though we cannot guarantee availability to process expedited cancellations.
Cancellation Fees & Penalties
Cancellation fees depend on the timing and stage of your engagement:
- Before engagement starts: No cancellation fee. Full refund of any advance payment.
- Within first 7 days: 25% of the engagement fee, or the actual costs incurred—whichever is greater.
- After 7 days: 50% of the engagement fee, or actual costs incurred plus reasonable compensation for work performed.
Partial Refunds for Work in Progress
If your engagement is mid-stream when you cancel, any refund will be calculated as follows:
- Total fees paid minus actual costs incurred (staff time, materials, third-party services)
- Minus any applicable cancellation fee (see above)
- Any remaining balance will be refunded within 14 business days
We'll provide a detailed breakdown of costs and refund amount upon cancellation request.
How to Cancel
To initiate a cancellation, please contact us using one of these methods:
When you contact us, please include your name, engagement details, and the effective cancellation date you're requesting.
Work in Progress Upon Cancellation
When you cancel an active engagement:
- We will stop work immediately upon receiving your cancellation notice
- Any deliverables completed to date will be provided to you in their current state
- Incomplete work will not be delivered unless you request it in writing
- Proprietary or confidential information will be handled per our Terms and Conditions
Questions about cancellation? We're happy to discuss your specific situation. Reach out via email or phone, and we'll work with you to find a fair resolution.
Need to discuss cancellation options or have questions about this policy?
Still have questions?
We understand that refund and cancellation policies can feel complex. That's why we've worked hard to keep ours straightforward and fair. If anything in this policy isn't clear, or if you have specific questions about your situation, we're here to help.
"Your peace of mind matters to us. We stand behind our services and want you to feel confident in working with Butterfly Consulting. That's why we make our policies clear and our team accessible."